At Phoenix Health Fund, we provide you with several easy options for making a claim including:

Claim at the provider Claim your benefit over the counter at the providers location using your member card, and simply pay the difference or gap, if any;

Mobile claiming app Claim your receipts by downloading the Phoenix Health Fund mobile claiming app, taking a photo of your receipts and submit the claim through the app.Download the app here.

Email Scan and email your receipts .au;

Fax Fax your receipts to us on 02 4968 2229;

Mail Post yourreceiptsto Phoenix Health Fund, PO Box 156 Newcastle NSW 2300.

For each method of claiming (other than at with the provider and the Mobile Claiming app), you will be required to fill out and send in aClaim Form. You will need the following information to complete your claim:

the date the service was provided the details of the service provider

optometrical claims must include optical prescriptions and pharmaceutical claims must include official pharmacy receipt

Phoenix Health Fund can make benefit payments straight into your nominated bank account. Supply the bank account details on theClaim Form. You can also specify to be paid by cheque. Once we receive and process your claim, your cheque benefit will be sent via mail.